![]() ![]() Strong communication skills to be able influence and challenge stakeholders. ![]() Flexible and adaptable being able to handle and prioritise competing demands in a fast-paced environment.Oversee the Issue management process within IT Infrastructure ensuring any overdue issue is within the identified tolerance thresholds.Oversee the execution and remediation of thematic reviews / investigations / compliance reviews in response to internal or external events within the IT Infrastructure.Validate control measures include RCA, KRIs, KCIs, control operation, test approaches, reviews, audits, judgment-based attestations.Work with relevant stakeholders to design and deploy key controls, key control indicators, evidence requirements and tools to ensure control effectiveness.Implement robust governance in relation to risks and ensuring all stakeholders have visibility of key risks and remediation activity.Successfully delivering change through people.Understanding and energising others to attain individual and team outcomes and performance targets.Influences greater effective and open team communication and collaboration.Cultivate an environment that supports diversity and reflects the HSBC brand.Act in a manner that transparently promotes the organisations values and delivers in an aligned manner.Lead by example, demonstrating core behaviours and values including teamwork, focus, drive and determination.Providing advice, support and challenge to stakeholders to help them understand and manage controls and risks effectively.Leveraging opportunities to implement more automated, effective and cost-efficient controls and measures of effectiveness.Monitoring and analysing the performance of the control environment to drive more effective design and operation of controls.Applying professional understanding, expertise and judgement to oversee the health of the end-to-end control environment.Presenting and reporting complex risk and control information in ways that are meaningful for different stakeholders.Stakeholder management is multi-faceted across geographies, Businesses and Functions.Driving improvements to information metrics and processes to strengthen risk management and internal control.Delivering clear, concise and consumable messages based on good evidence and informed judgement that support risk and control related decision making.Analysing and interpreting risk and control related information to provide insight and improvement with clear and measurable outcomes.Developing, aligning and translating strategies and plans to achieve business and functional goals.We are currently seeking a high calibre professional to join our team a Controls Manager, Infrastructure Delivery, Technology. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals. The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. ![]()
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